Technology
We carefully evaluate the technology we use to ensure it suits a modern workplace, meets compliance and regulatory requirements, and is easy to use.
ICT9 LTD fully manage these technologies on your behalf to ensure seamless integration and optimal configuration. We create any documentation and policies your organisation needs.
AI Resources Ltd provide cyber defence, infrastructure monitoring and configuration management using the latest frontier and open-weights models.
Your domain name is critical to your organisation’s brand and is required for every ICT service you operate. To avoid accidental loss of ownership or loss of access, we recommend your international domains, such as .com, are registered separately from other services with AWS Route 53.
Amazon Web Services is the largest Cloud provider, with 28% of the market in mid-2026, and its customers include Adobe, LinkedIn, Netflix and Slack.
Apple Business Manager is required to enrol and manage iPhones and iPads.
It allows Microsoft 365 to provide a customised, self-service App store for your Apple users.
Bitwarden allows an organisation to manage passwords and secrets with end-to-end encryption, shared collections, user groups and audit logs. It is open source, independently audited every year and ISO 27001 certified.
Security is an important consideration and having a proper secrets management system designed for multi-user business use is essential.
Censornet provides a web filter that protects your users from malware and restricts access to offensive or inappropriate content.
Cloudflare provides fast DNS hosting and is used by millions of enterprises worldwide including IBM, Allianz and Thomson Reuters. They have a privacy-first approach and have been audited by KPMG for independent validation of their privacy claims.
We recommend Cloudflare for Public DNS hosting for performance, integration with Microsoft Office 365, and their privacy policy.
We fully support equipment from Apple, HP, Lenovo, Microsoft, Samsung, Asus and others, but Dell is our preferred choice for organisations that want to standardise on enterprise class managed devices running Microsoft Windows.
As Dell Partners, we can assist with full warranty services, including raising and managing support requests via the Dell TechDirect portal.
ESET provide a range of Cybersecurity measures, including anti-virus, that are required to comply with Cyber Essentials.
A Google Play store account is required to distribute apps to your company Android devices.
It allows Microsoft 365 to provide a customised, self-service App store for your Android users.
Microsoft 365 is required for identity and access management, device management, conditional access and domain name resolution.
Office 365 provides a licence to use desktop apps (Word, Excel, OneNote, PowerPoint, Access, Outlook) and provides modern online document storage libraries (SharePoint), collaboration (Teams) and document leak prevention.
For organisations that require legacy services that cannot run in the Cloud, Microsoft Windows Server 2025 is required on-premise or at our data centre.
Mimecast is a secure email gateway that protects against spam, phishing, spoofing, malware, ransomware and zero-day threats.
It is required for regulated industries and any organisation that requires a higher level of anti-spam protection and email security.
As a full Nominet Member, we can directly register and manage your UK domain names. Our tag is ICT9-UK.
Proxmox Virtual Environment is an open-source platform for running virtual machines and containers.
We use Proxmox to host servers that cannot move to the Cloud, on-premise or at our data centre.
Tailscale is required to connect legacy services that do not fully run in the Cloud. It provides a secure private network, built on WireGuard, that gives laptops, mobile devices and remote workers access to on-premise and data-centre infrastructure. Users sign in with their Microsoft 365 account.
Tailscale exit nodes can route remote workers’ Internet traffic through a trusted connection, protecting them when using public Wi-Fi and untrusted networks.
TelcoSwitch allows making and receiving of telephone calls directly from Microsoft Teams.
It offers call recording suitable for regulated industries that need to adhere to strict compliance requirements such as MiFID II or PCI.
Reliable Wi-Fi is essential for the modern workplace.
UniFi allows all access points to be managed from a single Cloud portal.
Device performance and signal strength can be monitored and visitors can be provided with guest access.
A fast and reliable Internet connection is essential for Cloud working and unified communications.
Zen Internet is our preferred partner, although we fully support connectivity from HyperOptic, BT, Virgin Media and others.
Zoho Assist allows fast, efficient and secure troubleshooting and user support of remote devices.