Privacy Notice

This notice explains how ICT9 LTD collect and use personal information about visitors to this website and people who contact us, and the rights you have under UK data protection law (the UK General Data Protection Regulation and the Data Protection Act 2018).

Who we are

ICT9 LTD is the data controller for the personal information described in this notice.

• Registered office: Capital House, 272 Manchester Road, Droylsden, Manchester M43 6PW.
• Registered in England and Wales, Company Registration Number 3913934.
• Registered with the Information Commission (ICO) as a data controller, registration reference ZB182698. View our entry on the ICO register (opens in a new tab).

For any question about this notice or your personal information, email [email protected] or write to us at our registered office.

Cookies and analytics

This website does not use cookies. We use Cloudflare Web Analytics to help us improve our website by reporting how it is used, for example which pages are visited. Cloudflare Web Analytics does not use cookies or similar storage on your device and does not track individual visitors.

The information we collect

• When you contact us by phone, email or WhatsApp: your name, contact details, organisation and what you tell us.
• When you call us: a recording of the call.
• When you apply for a job: your CV, covering letter and the details you send with them.
• When you visit this website: our hosting provider, Cloudflare, processes technical information such as your IP address and browser type to deliver the website and protect it from attack.

How we use it, and our lawful basis

• To answer your enquiry and provide support, and to take steps at your request before entering into a contract: our legitimate interest in running our business, or the contract.
• To provide the services we have agreed with you: performance of our contract.
• To consider your job application: our legitimate interest in recruiting staff, and taking steps at your request before entering into a contract of employment.
• To record calls for quality, training, record-keeping and resolving disputes: our legitimate interest in running our business.
• To keep this website secure and understand how it is used: our legitimate interest in running a safe and useful website.
• To keep business, accounting and tax records: our legal obligations.

We do not use your information for automated decision-making or profiling.

Our customers’ data

When we manage IT systems for our customers, we may process personal information held in those systems on their behalf. In that case our customer is the data controller and we act as their data processor, under the terms of our agreement with them.

Who can see it

We do not sell or share your personal information with other organisations for their own use.

We use trusted service providers to store and process information for us, such as Microsoft (email and Microsoft 365), Cloudflare (website hosting and analytics), Zoho (remote assistance) and Anthropic (AI tools, used through our business account). They act only on our instructions, under contracts that require them to keep it confidential and secure. The information stays private to our account, and they may not use it for their own purposes, such as advertising or training their AI models.

If you message us on WhatsApp, your messages are carried by WhatsApp, which is part of Meta, under WhatsApp’s own terms and privacy policy.

We would only disclose your information to anyone else where the law requires it, for example to the police or a regulator, or to our professional advisers, such as our accountants, where needed.

Some of our service providers may process information outside the UK. Where they do, it is protected by UK adequacy regulations, the UK International Data Transfer Agreement or Addendum, or equivalent safeguards.

How long we keep it

We keep personal information only for as long as we need it for the purposes above. Enquiries are kept for as long as needed to deal with them and any follow-up. Business, accounting and tax records are kept for six years, as the law requires. Job applications are kept for up to six months after the role is filled, unless you agree to us keeping them longer.

How we protect it

We protect personal information with the same security measures we recommend to our customers, including multi-factor authentication, encryption and access limited to the people who need it. ICT9 LTD is Cyber Essentials certified.

Your rights

You have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct information that is wrong or incomplete;
• ask us to delete your information;
• ask us to limit how we use your information;
• object to us using your information on the basis of our legitimate interests;
• ask for your information in a format you can take to another organisation;
• withdraw your consent at any time, where we rely on your consent.

To use any of these rights, contact us as above. We will respond within one month, and there is normally no charge.

Complaints

If you are unhappy with how we have handled your personal information, please contact us first so that we can put it right. We will acknowledge your complaint within 30 days and tell you the outcome. You also have the right to complain to the Information Commission (ICO), the UK’s data protection regulator: ico.org.uk/make-a-complaint (opens in a new tab) or telephone 0303 123 1113.

Changes to this notice

We may update this notice from time to time. This version was last updated in November 2026.