Recruitment

We’d love you to join our team. We have the following vacancies available:

IT Support Engineer: Microsoft 365, Linux and AI

Date added

Saturday 17 October 2026

Location

Initially based at our office at The Sharp Project, Manchester (M40 5BJ), for your induction and to get to know the team. After that, the role moves to working from home, with regular visits to clients.

The role

We are looking for an IT support engineer who has experience supporting real people on Windows, Microsoft Entra and Microsoft 365, and who is enthusiastic about IT and likes to experiment with and learn new technologies in their own “home lab” in their own time. If you have been looking for a job that uses both, this is it.

Our infrastructure is deployed and managed by AI agents, and you will work with AI tools every day. That means turning what a customer needs into clear instructions for an AI, checking carefully what comes back, and explaining the result to the customer in clear, well-written English.

What you will do

• Supporting users and devices on Windows, macOS, Microsoft Entra ID and Microsoft 365, including Exchange, Teams, SharePoint and Intune.
• Working on Linux servers from the command line.
• Managing Proxmox hosts at our data centres and at customer sites.
• Using AI tools to investigate problems, write scripts and automate routine work, and reviewing the results before they reach a customer.
• Visiting clients on site, typically one day a week within Greater Manchester and around one day a month further afield, such as Penrith or Birmingham.
• Keeping in close touch with the team through daily messaging.

What you will need

• Experience supporting Windows, Microsoft Entra ID and Microsoft 365.
• “Home lab” experience: for example, running your own servers, network, virtual machines or self-hosted services.
• You are comfortable editing files in vi, Vim or Neovim.
• You are comfortable with basic Linux command-line tools and tmux.
• An understanding of TCP/IP networking and firewall concepts.
• Experience using an AI harness such as Claude Code, Codex, OpenCode or similar.
• Good communication skills: you can turn customer requirements into AI prompts, and turn AI responses into well-formed, natural English suitable for a discerning customer.
• A full UK driving licence and your own car (essential).

Good to know

• Occasional early starts for long-distance client visits are paid as overtime or given back as time off in lieu.
• All job offers are subject to a satisfactory Enhanced DBS check for the child workforce, which is required for working in schools.

To apply

Send your CV in PDF format to Lucy Tramiel at [email protected], with a short covering letter. Tell us about your home lab or personal technical projects, and how you have used AI tools in them.