IT Support Plans

For organisations that manage IT in-house and require local support, procurement and installation services for branch offices in England. 

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Support is delivered in accordance with the standards and processes set by your head office.

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• Procurement service.

• Warranty management.

• Support requests placed via telephone helpdesk or email by specified named contacts.

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This is a pay-as-you-go service with a monthly retainer.

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For a 4H SLA:

• £132.65 per hour during office hours.

• Minimum 10 hours per month retainer.

For organisations that require fixed IT costs and comprehensive support.

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• 4H SLA.

• Procurement service.

• Warranty management.

• Unlimited telephone and on-site support for specified devices, users and line-of-business applications.

• Support requests placed via telephone helpdesk or email by any member of staff.

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This is a pay-monthly service based on the number of devices, users and line-of-business applications to be supported.

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For Microsoft Office 365 and 2 typical line-of-business applications:

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• £150 setup per Laptop or PC.

• £75 monthly support per Laptop or PC.

• £10 monthly support per user.

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For organisations that require fixed IT costs, managed devices and Cyber-Essentials certification.

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• 4H SLA.

• Procurement service.

• Warranty management.

• Unlimited telephone and on-site support for specified devices, users and line-of-business applications.

• Support requests placed via telephone helpdesk or email by any member of staff.

• Custom OS Image.

• Mobile Device Management.

• Cyber-Essentials Certification.

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This is a pay-monthly service based on the number of devices and users in your organisation.  The monthly price includes annual Cyber-Essentials certification.

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For Microsoft Office365 and 2 Cyber-Essentials compliant line-of-business applications:

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• £250 setup per Laptop or PC.

• £95 monthly support per Laptop or PC.

• £30 setup per user, includes up to 3 mobile devices..

• £45 monthly support per user, including up to 3 mobile devices.

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For organisations that want to reduce reliance on external managed service providers by owning and managing their own IT systems.

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• Account management with 24/7 support via dedicated line for Tech Lead and nominated stakeholders.

• Targeted IT training that is relevant to your business.

• IT oversight to ensure compliance, security and risk management.

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Price is determined by the number of devices and users in your organisation plus the time required to train and mentor your Tech Lead.

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• Minimum £2500 per month spend on Managed Service Provision, Project Management or Consultancy.